We value all community feedback on our services and programs.
It's this information which helps us keep improving and implement changes to ensure your experience with us is valuable.
Our staff don't seek recognition but it's nice to provide them with feedback when their service has been appreciated by one of our consumers too.
Below are some examples of things our consumers have raised and the actions we've taken in response.
If you would like to provide some feedback on our services, programs, teams or staff please click here
We'd love to hear from you!
Settlement Services: COVID-19 vaccine support
You said: Our community consultations revealed refugee communities needed help attending COVID-19 vaccine centres.
We did: Established Bendigo's very first COVID-19 Vaccine Clinic for the Karen community in partnership with Bendigo Health and the Karen Culture and Social Support Foundation. Provided staff support for the Hzara community to attend the Bendigo Health Vaccination Centre in Mollison Street.
Settlement Services: Translated COVID-19 communication needed
You said: Our community consultations revealed the refugee communities needed simple, easy to understand information around the COVID-19 pandemic.
We did: Established a Coronavirus Refugee Resource Hub and free Coronavirus Telephone Hotline for the Karen community hosted by our Karen-speaking staff.
Podiatry: Making booking appointments easier
You said: One of our community surveys revealed a desire from consumers to have the ability to book appointments well in advance rather than having to ring one or two weeks beforehand. Our consumers were finding the short notice for an appointment was often meeting high demand and they couldn't find an appropriate time.
We did: We reviewed our appointment process and now have a system in place where consumers can make advanced bookings for a podiatry appointment. This has helped ease high demand periods and made finding an appropriate time easier.
Strength training: Yes, it was hot in there
You said: We got some constructive feedback from some of the consumers attending our Active Living Program strength training sessions that the temperature in the venue was too hot to enjoy their physical activity.
We did: We reviewed literature around safe and ideal temperatures for strength training sessions and using that information created some new guidelines for all our venues which have now been put in place. Consumers are now working out in ideal conditions!
Last updated: July 22, 2021
