Provide Feedback
Feedback about your experience with Bendigo Community Health Services is always welcome and highly valued.
Your feedback supports us in further improving the services and programs we provide to clients and the community.
At no time will your feedback reflect negatively on your continued use of our services and programs.
Where requested or required, a staff member will respond to your feedback either in person or by phone, email or letter within 30 days.
The following options are available for you to provide compliments, suggestions or complaints in relation to your experience with BCHS:
Online form
Hard copy
Hard copy feedback forms are available at our sites, or a staff member can provide you with a form and/or complete a form on your behalf. A PDF version is available to download here: Compliment, Suggestion and Complaint form pdf version.
Please return your form to a BCHS staff member or send to:
Risk, Quality & Compliance Team
PO Box 1121,
Bendigo Central, Vic 3552
Victorian Health Complaints Commissioner
The Victorian Complaints Commissioner can support you if you have a complaint which you do not feel has been resolved by BCHS:
Phone: 1300 582 113
Web: hcc.vic.gov.au/
Postal: Level 13, 2 Lonsdale Street, Melbourne Victoria 3000
If you need an interpreter, call the Vic HCC via TIS National on 131 450.
If you are deaf, hard of hearing or speech impaired, contact the Vic HCC via the National Relay Service
You can also view the BCHS Disclosure Policy. (Formerly the whistleblower policy)