Medical Practice
Bendigo Community Health Services features a wonderful team of trusted, caring and experienced general practitioners and nurses operating from our Eaglehawk medical practice site.
If you are facing an emergency, call 000 immediately.
Our GPs can help you with all your general medical issues.
Your confidentiality will be respected and is covered by privacy laws.
Appointments
We have an appointment system for the medical practice but do keep some appointment times open for emergencies. Anyone who walks into a practice without an appointment will be triaged and provided an appointment with the nursing staff. However, this can result in long waits, we strongly recommend you make an appointment if possible. Everyone who has a GP appointment will be reminded the day before by SMS or phone.
Some of our GPs are available to book online, via the link below. For others, call our clinic on 5406 1200.
Eaglehawk site medical practice
Staff & Contacts
Dr Ratnavalli Subendran.
Provider number: 2496358K
Dr Haris Noor.
Provider number: 460102GX
Dr Jas Singh.
Provider number: 4581838H
Dr Gaurav Movalia.
Provider number: 5538644L
Dr Hlaing Bwar
Provider number: 5704888J
Dr Mehwish Riaz.
Provider number 553013BT
Dr Joshua Columbus.
Provider number 5995522cY
Dr Shivawn Stevens.
Provider number 522364RA
Dr Deleema Devasia
Provider number: 6520872J
Dr Sadia Ahmed
Provider number: 6295756A
Nursing staff:
Boska Wyatt (RN)
Debra Mayes (RN)
Amanda Kingma (RN)
Jessie Gladman (RN)
Joyana Jose (RN)
Services
We are an accredited general medical practice providing a wide range of services including:
- Health checks
- Minor procedures
- Wound management
- Skin checks
- ECGs
- Diabetes management
- Employment medicals
- Family planning
- Lung function testing (spirometry)
- Vaccinations
- TAC and Workcover
- Clinicallabs pathology service
Accessing this service
Assistance After hours
If you have an emergency out of practice hours call 000 immediately.
For mental health support call Lifeline 13 11 14
For a non-emergency, or after-hours medical advice or care, our medical practice recommends you try:
- Nurse-On-Call 1300 606 024
- healthdirect GP Helpline 1800 022 222
- Victorian Virtual ED www.vved.org.au
Contacting GPs
GPs in our medical practice may be contacted during normal surgery hours. The reception staff will give the GP a message of your request and then inform you of the outcome.
Accessing Test Results
Please make an appointment for your test results, unless your GP has stated they will phone you with the results.
Appointments
We offer in person and telehealth appointments by appointment only. We offer short (15 minute) and longer (30minute) appointments. If you require a longer appointment please advise our client services team.
We endeavour to accommodate your preference for doctor and time.
Please contact our client services team to book an appointment or alternatively you can book online via our website www.bchs.com.au .
Please ensure you have received a confirmation email before coming to the appointment.
Telehealth
Telehealth appointments are available if you cannot attend in person and you have seen one of our GP’s in person in the last 12 months. We offer telephone appointments.
Walk-Ins
We are an appointment only clinic. Walk-in’s will be triaged by our clinical team.
Home Visits
Home visits are at the discretion of our general practitioners. Please discuss with your regular doctor
Fees
We are a fully bulk billing clinic for all Medicare card holders for eligible services.
Fees may apply for non-eligible services.
A fee of $35 will be charged if you fail to attend your appointment or cancel less than two hours before your appointment.
Repeat Prescriptions
Please book an appointment to see your GP for a repeat prescription. Our medical practice recommends you allow yourself plenty of time to get a repeat prescription before your supply of medication runs out.
Please discuss with Client Services staff at reception if you have further questions.
Teaching clinic
As a teaching clinic, Medical Students may attend your consultation for observation and to assist the GP.
Please let client serves or your Doctor Know if you prefer the students not to attend your consultation.
Parking & Practice Features
Free parking is available in the carpark beside the building.
Our beautiful Eaglehawk Medical Practice features a comfortable waiting area with a children’s space, health information, reading material, bathrooms and large-screen TVs.
Disabled Access
Disabled Access is via the main entrance of the building.
The waiting room and consulting rooms have wheelchair and scooter access.
Please note we have Rodger Hearing System within our facilities. Please speak with client services access the T-Switch receiver.
Patient Reminders
We send reminders of tests, reviews or immunisations which may be due. Please tell your doctor if you do not wish to receive them.
Feedback
To request information about what the medical practice provides or about staff at the practice, or to make a complaint or compliment, please fill out our online feedback form here.
Or, contact the Community Medical Practice Manager in person at the site, via phone on (03) 5406 1200 or post via PO Box 1121, Bendigo, Victoria, 3552.
We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au
Phone: 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Post: Level 26, 570 Bourke Street, Melbourne, Victoria, 3000.
Your Health Information
Informed consent is required before sending your health information to a third party or to you. Refer to our Consumer Information Booklet for further information on consent, privacy, protection of your personal information and your rights and responsibilities.
Your medical records are confidential. Our policy is to maintain security of your personal health information management at all times.
See our Privacy Policy here – it complies with the Privacy Act (1988) and Health Records Act (2001).
For information about your rights contact the Australian Information Commissioner on 1300 363 992 or www.oaic.gov.au.