“Our clients feel comfortable coming here, and they know how to get here,” Veronica said.
You could say, after engaging with the multiple services BCHS offers new arrivals to the Bendigo, they feel at-home among the spaces and faces here.
Veronica says often clients of refugee backgrounds have limited understanding of western medicines. That, coupled with English literacy barriers, and being in a very new environment, makes this new, in-house program very welcome.
“We’ve had instances with people not understanding their medication or misusing medication,” she says, adding it’s wonderful for BUFS to be therefore supporting our clients.
Jesssica spent the morning at BCHS working with our clients via a phone interpreter.
“It’s about having the time to explain their medicines in detail, clear up any misunderstandings or concerns they may have, and help them feel more comfortable taking their medications,” she says.
“Often they have a lot of questions and concerns, and that’s where we can help.”
Jessica will now provide a regular service at BCHS, as needed by our clients.
We thank her, and BUFS, for going above and beyond to bring this important service to our clients.
