Last updated: November 2023

 

If you have an emergency call 000 immediately 

Do you have a doctor I can see?

We have general practitioners (GPs) operating from bulk billed medical practices at our Bendigo, Mitchell Street and Kangaroo Flat sites. 

Our GPs can help you with all your general medical issues.

Your confidentiality will be respected and is covered by privacy laws.

 

How do I make an appointment?

We have an appointment system for the medical practice but keep some appointment times open for emergencies. Anyone who walks into a practice without an appointment will be triaged and provided an appointment with the nursing staff, however this can result in long waits, so we strongly recommend you make an appointment if possible. Everyone who has a GP appointment will be reminded the day before by SMS or phone.

 

You can now visit www.bchs.com.au to make an appointment at any time too by using the 'Book An Appointment' bar at the top of the homepage.

Bendigo Central

Address: 165-171 Hargreaves Street, Bendigo
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: 03 5406 1200
Fax: 5441 4200
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: 

Monday 8am – 5pm
Tuesday 8am – 5pm
Wednesday 8am – 5pm
Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday - Closed
Sunday - Closed

Mitchell Street

Adddress: Our Eaglehawk clinic will be located at 75 Mitchell Street, Bendigo as of October 30, 2023
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: 5406 1200
Fax: 5441 4200
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: 

Monday 8am – 5pm
Tuesday 8am – 7pm
Wednesday 8am – 5pm
Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday - Closed
Sunday - Closed

Kangaroo Flat

Address: 19 Helm Street, Kangaroo Flat
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: 03 5406 1200
Fax: 5441 4200
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: 

Monday 8am – 5pm
Tuesday 8am – 5pm
Wednesday 8am – 5pm
Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday - Closed
Sunday - Closed

 

What services do your medical practices offer?

Our male and female doctors deliver a wide range of medical practice services, including:

Who are your GPs and nurses?

Central

Dr Kaur. Provider number: 4813656L 

Dr Manning. Provider number: 5214017L

Dr Lee. Provider number: 247606BW

Dr Bourke. Provider number: 2691879W

Dr Kennedy. Provider number 031844DW

Dr Michael Barclay. Provider number 5567019J 

Community nursing staff: Louise Holland (RN - Nurse Practitioner), Peter Strange (RN - Nurse Practitioner), Mary-Anne Richardson (clinical nurse consutant), Cara Jamieson (RN - Diabetic educator), Eliza Thomas (EN), Sybilla Thomas (RN), Boska Wyatt (RN), Refugee health nurse (RN), Veronica Steegs (RN) refugee health nurse, Debra Butcher (diabetic educator), Jessie Gladman (diabetic educator)

 

Mitchell Street

Dr Subendran. Provider number: 2496358K

Dr Noor. Provider number: 460102GX

Dr Singh. Provider number: 4581838H

Dr Movalia. Provider number: 5538644L

Dr Bwar. Provider number: 5704888J

Dr Tumpa. Provider number: 534480AY

Dr Riaz. Provider number 553013BT

 

Community nursing staff: Boska Wyatt (RN), Heather Hinton (RN), Kate Bradshaw (EN), Cara Jamieson (RN - Diabetic Educator), Michelle Den Elzen (RN), Debra Butcher (RN - Diabetic Educator), Eliza Thomas (EN), Cheryl Kirkham (EN), Debra Mayes (RN), Amanda Kingma (RN), Cameron Cail (NP), Louise Holland (NP), Anthea Kofoed (RN), Jessie Gladman (RN - diabetes educator)

 

Kangaroo Flat

Dr Bourke. Provider number: 031587RH

 Dr Pearson. Provider number: 045766JK (AOD clinic)

Dr Jawad. Provider number: 4874138X

 

Community nursing staff: Sheenah Van Eck (RN), Derek Cooke (RN), Boska Wyatt (RN), Lisa Walklate (RN), Chantelle Ramsey (RN), Nomusa Napier (RN)

 

Do you have any services after hours?

If you have an emergency out of practice hours call 000 immediately.

For non-emergency, after-hours medical advice or care our medical practice recommends you try Nurse On Call 1300 606 024, healthdirect GP Helpline on 1800 022 222 or Bendigo Health on 5454 6000.

Can I telephone a GP direct?

GPs in our medical practice may be contacted during normal surgery hours. The reception staff will give the GP a message of your request and then inform you of the outcome.

How do I get my test results?

A review appointment is generally made for results of all tests, unless advised otherwise by the doctor that the patient will be phoned. A reminder system is in place to provide recalls for certain tests such as Victorian Cytology (pap smears and immunisations).

Will I need to wait to see the GP for my appointment?

Please report to reception desk upon your arrival at the medical practice.  Despite our best intentions, we sometimes run late with appointments.  This happens due to medical emergencies or patients requiring extra time with a consultation. Thank you for your patience and understanding.

What are the fees and billing arrangements for your medical practices?

Bulk billing services apply to consultations in our medical practice. Please refer to our BCHS fees structure. If you are referred to another doctor such as a specialist, you should ask that doctor about fees and other costs that may arise.

What if I need a repeat prescription?

Please book an appointment to see your GP for a repeat prescription. Our medical practice recommends you allow yourself plenty of time to get a repeat prescription before you supply of medication runs out. Urgent scripts requested without an appointment to see a GP may incur a fee. Please discuss with Client Services staff at reception if you have further questions. Important: A $15 fee for all scripts ordered over the phone will be charged from July 1, 2019. This includes orders from pharmacies. Our medical practice recommends all patients see a GP as part of a clinical review process before a new script is issued. Any script issued as part of a normal bulk-billed GP consultation wilth your GP will not incur a fee.

What if I think my appointment will take some time?

If you have a complex condition or several issues to discuss with the GP, please notify our reception staff when making an appointment. Please book a long consultation to allow for things such as paperwork.

Do your GPs do home visits?

Homes visits are available for regular patients of this practice whose condition prevents them from attending the practice. This will be at the discretion of our general practitioner. If your problem is an emergency, inform the receptionist immediately. Please note our GPs can provide a Telehealth consult if they are unable to visit your home.

Do your GPs do school visits?

Yes, we host one of the biggest Doctors in Secondary Schools programs in Victoria. Our doctors head out to run bulk-billed (free) clinics in schools on a weekly basis. You must be a student at a participating school to use the program. So far the Doctors in Secondary Schools Program visits Wedderburn College, Crusoe College, Eaglehawk Secondary College, Weeroona College Bendigo, Kerang Technical High School and St Arnaud Secondary College. To learn more about this program and how to book an appointment click here

Will anyone else be present during my appointment?

Bendigo Community Health Services runs teaching practices and routinely has nursing, allied health and medical students present.

Do you share information on diseases?

Our medical practices submit patient data to various disease specific registers (cervical, breast, bowel screening etc) to assist with preventative health management.

Consent is required from the patient on an ‘opt in’ or ‘opt out’ basis.

What special features can I expect at your medical practice?

Our surgery waiting room and consulting rooms have wheelchair and motor scooter access and there is a children’s play area. 

Televisions are used for both the entertainment of consumers in waiting area and services information. 

Ample car parking is available close to the surgery with ambulance access at the side of the building. 

Disabled access

Bendigo Central: Via ramp at side door entrance.
Kangaroo Flat: Via ramp at front entrance.
Eaglehawk: Via drive up access and handrails at ambulance entrance to side of building.
Elmore: Via front of building.

Does your medical practices provide patient health reminders?

In the interest of our patients’ health, the practices remind patients by letter or phone to advise them of important tests, reviews or immunisations which may be due. Please advise your doctor if you do not wish to receive these reminders.

How do I provide feedback about your medical practices or GPs?

To request information about what the medical practice provides or about staff at the practice or to make a complaint or compliment, please contact the Community Medical Practice Manager in person at the site, via phone on 5406 1200 or post via PO Box 1121, Bendigo, Victoria, 3552.

We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Services Commissioner. The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or

Phone: 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint. 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Post: Level 26, 570 Bourke Street, Melbourne, Victoria, 3000.

 

Your health information

Informed consent is required before sending your health information to a third party or to you. Refer to our Consumer Information Booklet for further information on consent, privacy, protection of your personal information and your rights.

Your medical records are confidential. Our policy is to maintain security of your personal health information management at all times.

Our Privacy Policy complies with the Privacy Act (1988) and Health Records Act (2001).

For information about your rights contact the Australian Information Commissioner on 1300 363 992 or www.oaic.gov.au.