Last updated: March 26, 2021

We are extremely humbled and honoured that this Coronavirus Refugee Resource Hub has won the Settlement innovation category of the 2021 Australian Migration and Settlement Awards. This would not be possible without the support of you and our community. Thank you. Read more

CV start slide joomla 

Scroll down for information sheets and videos in Karen, Dari and Dinka ...

NEW: Check out our Bushfire and Summer Safety Refugee Resource Hub

Our Settlement Services team has produced information sheets and videos explaining the Coronavirus threat translated in Karen, Dari and Dinka.

The information has been gathered from the Department of Health and Human Services and our Medical Practice Lead Clinician Gary Bourke and Doctor Katie Snow. 

We have produced this information in support of our Karen, Afghan and South Sudanese communities.

If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Our journey so far ... 

We are very proud of our staff who work to support refugee communities. We were asked what we had done since the start of the Coronavirus pandemic in March. So we took a look back. Incredible. To see a snapshot of the work we've done to keep refugee communities informed since March this year including website visits, video views, information sheet downloads and other highlights  pdf click here (233 KB)

Karen introduction ...

Hub overall intro in Karen

Dari introduction ...

Hub Dari intro fix

COVID-19 vaccine explained

We have been getting lots of questions to our free Coronavirus Refugee Hotline about what the COVID-19 vaccine is and why it's important.

So our staff have made these videos and information sheets for the Karen, Dari and Dinka speaking communities using official resources from the Australian Government's COVID-19 vaccine page. To keep up to date with the latest information through this page click here 

COVID-19 vaccine explained in Karen language

INFORMATION SHEET: Download and print out a COVID-19 vaccine information sheet in Karen language   pdf click here (281 KB)

(See more Coronavirus information translated in Karen language further down in our hub below)

 

COVID-19 vaccine explained in Dari language

INFORMATION SHEET: Download and print out a COVID-19 vaccine information sheet in Dari language pdf click here (446 KB)

(See more Coronavirus information translated in Dari language further down in our hub below)

 

COVID-19 vaccine explained in Dinka language

INFORMATION SHEET: Download and print out a COVID-19 vaccine information sheet in Dinka language pdf click here (341 KB)

(See more Coronavirus information translated in Dinka language further down in our hub below)

 

Nido

Karen language:

Information sheets in language:

(Please click on the link to download and read or print out a PDF version of the information sheet).

Hub sheets intro in Karen

LATEST INFORMATION SHEET:

COVIDsafe tip: pdf How to stay COVIDsafe with gatherings ( (350 KB) pdf Karen & English) (736 KB)

PREVIOUS INFORMATION SHEETS:

Sheet 1:  pdf Answers to most common Coronavirus questions from Karen community (2.54 MB)

Sheet 2:  pdf Coronavirus - reduce your risk (Karen) (1.70 MB)  English version:  pdf click here (1.20 MB)

Sheet 3:  pdf Coronavirus physical and social distancing explained (Karen) (8.91 MB)

Sheet 4:  pdf Coronavirus - I think I have it, what should I do? (Karen) (873 KB)

Sheet 5:  pdf Don't Take The Risk this season - get the flu vaccine (Karen) (382 KB)

Sheet 6:  pdf Coronavirus restrictions changes from June 1 explained (Karen) (561 KB)

Sheet 7:  pdf Coronavirus restrictions changes from June 22 explained (Karen) (323 KB)

Sheet 8: pdf NSW border closure, lockdown of Melbourne and get tested if sick (Karen) (956 KB)

Sheet 9: pdf Face masks - how to choose a safe one and wear them correctly (Karen) (700 KB)

Sheet 10:  pdf Coronavirus test and isolation worker support payments (Karen) (476 KB)

Sheet 11:  pdf What you must do if you are ruled a 'close contact' (Karen & English) (1.16 MB)

Sheet 11:  pdf If you are a 'close contact' and been tested for Coronavirus (Karen & English) (1.69 MB)

Sheet 12: pdf What you must do if you test positive to Coronavirus (Karen & English) (503 KB)

Sheet 13:  pdf Stage 3 restrictions return to regional Victoria. What this means (Karen & English) (415 KB)

Sheet 14: pdf Sport and recreation. What can and can't I do under Stage 3 restrictions (Karen & English) (1.26 MB)

Sheet 15: pdf Most common questions to our Coronavirus Telephone Hotline and the answers (Karen and English) (580 KB)

Sheet 16:  pdf Domestic and family violence types, what to do if you are experiencing violence and links to support (Karen & English) (736 KB)

Sheet 17:  pdf How to stay COVIDsafe with gatherings ( (350 KB) pdf Karen & English) (736 KB)

HUB BH Stewart St in Karen July 7 

VIDEO: Bendigo Health Screening Clinic with Karen interpreter

To see important information from Bendigo Health on the Stewart Street Coronavirus screening clinic in Karen language  pdf click here (731 KB)

Watch the video below to learn more about the Stewart Street screening clinic and the special times available for the Karen community with interpeter support:

 

Special information: What does 'close contact' mean and what you must do

Our Settlement Services team has produced these information sheets and a video in Karen language explaining close contact and what is needed if you are tested for Coronavirus for this reason. We have produced this information in support of Bendigo Health and KR Castlemaine who are testing all workers due to a Coronavirus positive test on one staff member.

Karen Test instructions

Close contact:  pdf What you must do if you are ruled a 'close contact' (Karen and English) (1.16 MB)

After you have been tested:   pdf If you are a 'close contact' and been tested for Coronavirus this is what you must do (Karen and English) (1.69 MB)

If you test positive:  pdf If you test positive to Coronavirus this is what you must do (Karen and English) (503 KB)

To watch a video on close contact and what this means for you click here

Karen support payment

To download an information sheet on worker support from the Victorian Government for those who are awaiting a 'close contact' test result  or self isolating   pdf click here (476 KB)

Karen promo 

Special video series for parents in Karen language

Our Settlement Services team has made a special series of videos to help parents talk to their children about Coronavirus and work to keep a normal family routine.

We thank the Victorian Government for funding to allow us to make this valuable information resource for parents during these Coronavirus times.

Parenting series in Karen language

(Click on the links below to watch the videos)

Video 1: Talking to your children about Coronavirus - watch video

Video 2: Don't forget to stop, pause, play - watch video

Video 3: Keeping a good routine at home is important - watch video

Video 4: Helping your children cope with stress around Coronavirus - watch video

Weekly update slide joomla 

Videos in language:

(Please click on the link to watch the video).

Hub video intro in Karen July 7

LATEST VIDEO:

March 26, 2021: Victorian Coronavirus restrictions to ease at 6pm. What this means for you - watch video

PREVIOUS VIDEOS:

Video 1 - Coronavirus symptoms: Watch video

Video 2 - Coronavirus precautions: Watch video

Video 3 - Explaining self isolation and Stage 3 restrictions: Watch video

Video 4 - What to do if you think you have Coronavirus: Watch video

Video 5 - Changes to Stage 3 restrictions in Victoria: Watch video

Video 6 - More changes to Stage 3 restrictions from June 1: Watch video

Video 7 - What to do if you experience prejudice motivated crime (racism): Watch video

Video 8 - An important message about the flu for the Karen community: Watch video

Video 9 - More changes to Coronavirus restrictions from June 22: Watch video

Video 10 - Travel warnings for Melbourne these school holidays: Watch video

Video 11 - NSW border closure, six-week Melbourne lockdown and getting tested: Watch video

Video 12 - Face masks - how to choose a safe one and wear them correctly: Watch video

Video 13 - Face masks - Everyone in regional Victoria must wear one when out: Watch video

Video 14 - Close contact. What this means and what you must do if you are a 'close contact': Watch video

Video 15 - What you must do if you test positive for Coronavirus: Watch video

Video 16 - What is close contact and what does this mean: Watch video 

Video 17 - Regional Victoria returns to Stage 3 restrictions (August 5): Watch video

Video 18 - Sport and recreation - what you can and can't do under Stage 3 restrictions: Watch video

Video 19 - Most common questions to our Coronavirus Telephone Hotline on isolation and Stage 3 restrictions: Watch video

Video 20 - Most common questions to our Coronavirus Telephone Hotline on workplaces and government support payments: Watch video

Video 21 - Weekly update August 24, 2020 - Community guide Nido provides the latest news and changes for Karen community: Watch video

Video 22 - Weekly update, August 31, 2020 - Community guide Nido provides the latest news and changes for Karen community: Watch video

Video 23 - Weekly update, September 8, 2020 - Community guide Nido details the planned roadmap out of Coronavirus restrictions: Watch video

Video 24 - Weekly update, September 16, 2020: The move to Step 3 Coronavirus restrictions explained. Watch video

Video 25 - Weekly update, October 15, 2020: Face masks and what you can and can't wear now: Watch video

Video 26 - The Coronavirus period has made sleep tough. Here's some tips to help that: Watch video

Video 27 - New Coronavirus restriction changes at midnight and November 8 explained: Watch video

Video 28 - Your questions about new Coronavirus restriction changes explained: Watch video

Video 29 - Thunderstorm asthma, hay fever and Coronavirus dangers, tips and where to get valuable information: Watch video

Video 30 - Community Guide Nido explains the November 22 Coronavirus restrictions changes: Watch video

Video 31 - Community Guide Nido explains the December 7 Coronavirus restriction changes: Watch video

Video 32 - Helping your children cope with stress around Coronavirus - watch video

Video 33 - NSW Coronavirus outbreak: Community guide Nido explains what this means for Victoria and you - watch video

Video 34 - Community guide Nido explains what Coronavirus changes on January 1, 2021 mean for Victoria and you - watch video

Video 35 - Community guide Nido explains what Coronavirus changes on February 4, 2021, mean for you - watch video

Video 36 - Community guide Ma Paw explains what the five-day Victorian Coronavirus lockdown from February 13 means for you - watch video

Video 37 - February 17, 2021: Victorian lockdown to end at midnight. What this means for you - watch video

Video 38 - February 26, 2021: Victorian Coronavirus restrictions to ease at midnight. What this means for you - watch video

Video 39 - March 26, 2021: Victorian Coronavirus restrictions to ease at 6pm. What this means for you - watch video

 

Coronavirus Karen Hotline promo web joomla

Coronavirus Telephone Hotline for Karen community

We are now offering a free telephone hotline for Karen community members who have questions about Coronavirus. Your call will be anwered by one of our Karen-speaking staff and all calls are confidential. The hotline is available from Monday to Thursday between 1pm and 4.30pm. Please call 5406 1254 or call/text 0437 418 984. Don't worry if you have a pre-paid phone plan as we will call you straight back to save money. 

To print out and share a promotional flyer for the new Coronavirus Telephone Hotline for the Karen community   pdf click here (985 KB)

Hub karen hotline intro

Watch this video to meet some of the staff who will be answering your calls and learn more about the free Coronavirus Karen Hotline we will host from Monday, July 6:

 

Campaign raises domestic and family violence awareness

Family violence translation

Domestic and family violence information sheet in Karen

Download and print out an information sheet in Karen language on the different types of domestic and family violence, what you should do if you are experiencing this behaviour and some links to important organisations who can support you  pdf click here (736 KB)

 

Bendigo Mayor issues statement in support of Karen community

Watch a video statement from Bendigo Mayor Margaret O'Rourke supporting Karen community click here

Print out a copy of statement from Bendigo Mayor Margaret O'Rourke in Karen  pdf click here (1.00 MB)

Mayor post

Step by step guide to using Telehealth (healthdirect) for video appointments

healthdirect Karen intro

Bendigo Community Health Services is using healthdirect to provide video Telehealth appointments with our health professionals.

To download a step by step guide on how to use healthdirect in English and Karen language  pdf click here (627 KB)

A 'no money accepted sign' in Karen for business

If you run a business used by the Karen community and want to let them know you would prefer not to accept cash payments at this time, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you as translated poster.

 

 

CV Zahir

Dari language (Afghan)

Information sheets in language:

(Please click on the link to download and print out a PDF).

Hub dari info sheet intro

LATEST INFORMATION SHEET:

Thunderstorm asthma and hay fever: pdf Thunderstorm asthma, hay fever explained. Dangers, reducing the risk and where to get warnings (Dari & English) (265 KB)

PREVIOUS INFORMATION SHEETS:

Sheet 1: pdf Coronavirus - reduce your risk (Dari) (1.33 MB) English version  pdf click here (1.20 MB)

Sheet 2:  pdf Coronavirus physical distancing and Stage 3 restrictions explained (769 KB)

Sheet 3: pdf Coronavirus - I think I have it so what should I do? (Dari) (1.02 MB)

Sheet 4: pdf Coronavirus - Restrictions changes from June 22 explained (Dari) (516 KB)

Sheet 5:  pdf Domestic and family violence types, what to do if you are experiencing violence and links to support (Dari & English) (857 KB)

Sheet 6:  pdf Changes to Coronavirus restrictions from midnight on October 27 and November 8 (Dari) (602 KB)

Sheet 7:  pdf How to stay COVIDsafe with gatherings ( (350 KB) pdf Dari & English) (736 KB)

Sheet 8: pdf Thunderstorm asthma, hay fever explained. Dangers, reducing the risk and where to get warnings (265 KB)

pdf (265 KB)

To see important information from Bendigo Health on the Stewart Street Coronavirus screening clinic in Dari language   pdf click here (780 KB)

 

Videos in language:

(Please click on the link to watch the video).

Hub dari video intro

LATEST VIDEO:

Domestic and family violence awareness: Domestic and family violence types, what to do if you are experiencing violence and links to support: Watch video

 

PREVIOUS VIDEOS:

Video 1 - Coronavirus symptoms: Watch video

Video 2 - Coronavirus precautions: Watch video

Video 3 - Explaining self Isolation and Stage 3 restrictions: Watch video

Video 4 - What to do if you think you have Coronavirus: Watch video 

Video 5 - Changes to Stage 3 restrictions in Victoria: Watch video

Video 6 - Coronavirus restrictions changes from June 1: Watch video

Video 7 - NSW border closure, six-week Melbourne lockdown and getting tested: Watch video

Video 8 - Face masks - how to choose the right one and wear them correctly: Watch video

Video 9 - Domestic and family violence types, what to do if you are experiencing violence and links to support: Watch video

Dari promo 

Special video series for parents (Dari language)

Our Settlement Services team has made a special series of videos to help parents talk to their children about Coronavirus and work to keep a normal family routine.

We thank the Victorian Government for funding to allow us to make this valuable information resource for parents during these Coronavirus times.

Parenting series in Dari language

(Click on the links below to watch the videos)

Video 1: Talking to your children about Coronavirus - watch video

Video 2: Don't forget to stop, pause, play - watch video

Video 3: Keeping a good routine at home is important - watch video

 

Mayor

 Watch a statement from Bendigo Mayor Margaret O'Rourke in support of Afghan community click here

Print out a copy of the statement from Bendigo Mayor Margaret O'Rourke in Dari  pdf click here (1.02 MB)

 

 

Galou cover mouth web

 

Dinka (South Sudanese)

Information sheets in language: 

(Please click on the link to download and print out a PDF).

Sheet 1: pdf Coronavirus - reduce your risk (Dinka) (1.14 MB) English version  pdf click here (1.20 MB)

Sheet 2:   pdf Domestic and family violence types, what to do if you are experiencing violence and links to support (Dinka & English) (697 KB)

Sheet 3:  pdf Reduce your risk of hay fever and asthma this pollen season (Dinka & English) (1.46 MB)

 

Videos in language:

(Please click on the link to watch the video).

LATEST VIDEO:

Coronavirus restrictions update: Coronavirus restriction changes from November 22 explained. Watch video

 

PREVIOUS VIDEOS:

Video 1 - Coronavirus symptoms and precautions: Watch video

Video 2 - Explaining physical distancing and Stage 3 restrictions: Watch video

Video 3 - Bendigo Health screening clinic for South Sudanese community: Watch video

Video 4 - Face masks - how to choose the right one and wear them correctly: Watch video

Video 5 - Sport and recreation - what you can and can't do under Stage 3 restrictions: Watch video

Video 6 - Regional Victoria moves to Step 3 on the road to Coronavirus normal. Watch video

Video 7 - Coronavirus restriction changes from November 22 explained. Watch video

 

Watch a statement from Bendigo Mayor Margaret O'Rourke in support of South Sudanese community click here

Print out a copy of the statement from Bendigo Mayor Margaret O'Rourke in Dinka  pdf click here (1.04 MB)

 

Do you need information in a language other than Karen, Dari or Dinka?

The Department of Health and Human Services has translated Coronavirus information in more than 50 languages. To access this information click here

The languages covered include Amharic, Arabic, Assyrian, Bengali, Bosnian, Burmese, Chaldean, Chin, Chinese, Cook Island Maori (Rarotongan), Croatian, Dari, English, Fijian, Filipino, French, Greek, Gujarati, Hakka, Hazaragi, Hindi, Indonesian, Italian, Japanese, Karen, Khmer, Korean, Macedonian, Malay, Maltese, Nepali, Niuean - Vagahau Niue, Nuer, Oromo, Pashto, Persian (Farsi), Polish, Portuguese, Punjabi, Rohingya, Russian, Serbian, Samoan, Sinhalese, Somali, Spanish, Swahili, Tamil, Thai, Tigrinya, Tongan, Turkish, Urdu, Vietnamese and Zomi.

Help us spread the word 

Bendigo Community Health Services is happy for you to share these resources with a credit. Thank you.

 

We'd love your feedback

We would love to hear your feedback on our Bendigo Coronavirus Refugee Resource Hub. If you've got something to share please email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Refugee settlement services at BCHS

Learn more about the great things we are doing to support the refugee communities of Bendigo at www.bchs.com.au

 

Related information

Bendigo Coronavirus threat: All the BCHS service delivery changes and site closures

Help Your Neighbour campaign reminds us we're all in this together

Bendigo Coronavirus update: The latest

 

www.bchs.com.au I #BCHS #thereforyou