Privacy information – What you need to know

Maintaining high standards of confidentiality and protecting the privacy of client/patient information is important to Bendigo Community Health Services Limited.

BCHS is committed to the National Privacy Principles and the Health Records Principles outlined in the Victorian Health Records Act 2001.

BCHS values clients/patients having confidence in BCHS to protect their privacy and to provide integrated and co-ordinated services which only share information for the benefit of clients/patients.

The Chief Executive Officer (CEO) or her delegate is the Chief Privacy Officer.

The primary purpose for maintaining personal information is to assist with the provision and co-ordination of high quality services, to charge or make a claim for a service provided, or to plan or allocate a service. De-identified and aggregated information is sent to funding bodies for accountability purposes and internally for the purposes of service monitoring and planning.

Information is only collected if it is needed to provide a service. The content of client/patient personal files may include any of the following: identifying names, addresses and contact details, socio-demographic information, health status information, medical history, medications, care plans and assessments, financial status, service provision information, referral information and the results of clinical investigations and tests. Records are kept of individual consultations and attendances.

Sensitive information such as sexual health history, racial or ethnic origin, religious beliefs or affiliations, sexual preferences or practices or record of criminal convictions will only be collected and maintained where these are necessary to provide a service, are related to a health need or where they are required by funding bodies.

BCHS securely stores and maintains health, personal and sensitive information. Information is stored off-site on Class A data centres with active firewalls, password protected databases and in hard copy files. Active hard-copy files are housed in secure cabinets within BCHS facilities.

Health workers and administrative staff only have access to a client’s/patient’s records for the purposes of providing a service directly to that individual. Personal or sensitive information obtained about a client/patient will only be disclosed to external persons or organisations with the express written consent of that client/patient or where required by legislation.   Clients/patients may use anonymous identifiers except in circumstances where a positive identification is required for administrative purposes, e.g Medicare claims.

Data analysis for research, planning and service development is conducted on de-identified information wherever possible. Identifiable information will only be used with prior written consent from clients/patients.

Individuals can access information held about them under the Health Records Act by applying in writing to the CEO. Suggested corrections of inaccurate, incomplete or out-of-date information may be added to the file upon request in writing to the CEO.

Records are disposed of according to the Health Records Act 2001, Victorian Public Records Office PRS99/04 General Disposal Schedule for Public Health Service Patient Information Records. General Disposal Schedule PRO 96/13.



The contents of this website are intended for information purposes only.
Bendigo Community Health Services has endeavored to ensure that material contained in this site was correct at the time the page was created and last modified.
The information on this website is provided on the basis that persons accessing the site or any linked site undertake responsibility for assessing the relevance and accuracy of its content.

Bendigo Community Health Services gives no warranty and accepts no responsibility for the accuracy or completeness of the material on this site or any linked site and shall in no event accept any liability for loss or damage suffered by any person or body due to the use of information provided on this site or any linked sites.

Bendigo Community Health Services reserves the right to make changes to the information on this site at any time.

External links contained on this website are included as a service to users of the website. In providing an external link, Bendigo Community Health Services does not accept any responsibility for or endorse the content or condition of any linked sites.


Unless indicated otherwise, the copyright of all material on the Bendigo Community Health Services website is held by Bendigo Community Health Services. You may download material for your own personal use or in order to inform others about it, however, no material or part of any material may in any form or by any means be reproduced, adapted or modified without the express written permission of Bendigo Community Health Services. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain permission.


Terms of use

This website is operated by Bendigo Community Health Services under the domain name “”.

Your use of the information and material on the BCHS website is governed by these terms of use and the privacy statement and you acknowledge and accept that your use of the BCHS website indicates your acceptance of these terms of use and the privacy statement.


BCHS has taken all reasonable care to ensure that the material published on this site is free from error and is accurate, however, makes no warranties or representations about the material. It is subject to change without notice. By accessing this site, you agree that BCHS will not be liable for any inaccuracies or omissions or any direct, special, indirect or consequential damages or losses resulting from whatever cause through the use or any material obtained either directly or indirectly from or through the BCHS website.


If a BCHS password has been supplied to you, you must not disclose that password to any other person or use the password for any unauthorised purpose. In the event that you lose your password or it has been disclosed to an unauthorised party, please contact our IT department at BCHS on 5406 1200 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


BCHS cannot guarantee that any material received or downloaded from this site is free from computer viruses. You take all responsibility for any loss or damage resulting from any material received or downloaded from this website.

Third-party software

Links to third-party websites provided by BCHS are provided as a convenience to you. BCHS does not control the content of third-party website or endorse content or material found on them. If you choose to access any of these links you leave the BCHS website and do so at your own risk.