Bendigo Community Health Services
With a strong connection to our community and over 40 years of local health experience, Bendigo Community Health Services understands local health issues and responds to our consumers through a range of services and partnerships.
Bendigo Community Health Services is a not-for-profit community organisation funded through various government health programs, community donations and sponsorships.
With over 200 staff and more than 50 programs, Bendigo Community Health Services works closely with our consumers and local organisations to contribute to the health and wellbeing of our community.
- Champion equity and work to make a fundamental change for the disadvantaged.
- Promote healthy lifestyles and preventative practices that lead to improvements in the health and wellness of the community;
- Provide services which enable improved individual and community health and wellbeing;
- Lead and co-ordinate an extensive range of primary and community health services and activities, including those provided in co-operation with other agencies and providers;
- Commit to safety, quality and continuous improvement for all stakeholders.
We are effective in and respected for:
- Client relationships and service responsiveness;
- Commitment to quality services and appropriateness of care;
- Leadership in planning, service provision, governance and consumer advocacy;
- Reputation as an employer, a provider and a partner of choice;
- Contribution to building healthier communities by looking forward and working towards positive change.
Bendigo Community Health Services includes four branches organised around key areas of expected outcomes for our service to our community. These centres are:
- Corporate services;
- Community engagement and support;
- Healthy communities;
- Primary health and integrated care.
Each of the program levels within these branches is represented in our organisational flowchart which can be accessed by clicking on the following link: Organisation structure.
Better health and wellbeing across generations.
Working hand in hand with our community to achieve healthier lives.
We build respectful relationships through trust, empathy and collaboration.
We recognise and promote accessible, safe and holistic health care as a basic human right.
We are authentic and accountable and we honour our obligations.
Through continuous learning, we ensure an agile, responsive and sustainable service.
STRATEGIC DIRECTIONS 2016-2019
Programs for Equity…
Commitment to achieving equitable health and wellbeing.
- Review existing programs to ensure they are achieving equitable health and social outcomes.
- Use evidence to establish service models and place-based responses either alone or in collaboration with others.
- Strengthen our focus on prevention through expanding our early years and family services
- Align our workforce capability and capacity to our programs.
Consumer and Community-centred organisation …
Understand and respond to community needs and consumers’ lived experience.
- Increase community awareness of BCHS so that the community knows what we offer and how to access it.
- Establish and use systems to capture and respond to what we hear from consumers and the community.
- Drive consumer-centred practice across all parts of the organisation.
- Successfully transition to consumer-led and contestable funding arrangements, including establishing new business models which are consistent with our mission and support organisational sustainability.
- Look for opportunities to increase the level of health literacy of our community so people are better able to be active in the management of their own health and wellbeing.
Sustainable for purpose organisation
- Develop business models which support our mission and ensure organisational sustainability.
- Strengthen financial planning and business systems.
- Develop and implement an ICT Strategy.
- Undertake required infrastructure planning.
- Review and enhance board governance.
Quality, Safety and Consumer Experiences …
Deliver the best consumer experience that is of consistent quality, safe and evidence-based.
- Build and use an outcomes framework to improve performance and to report to our community (through the Community Governance Committee) on the outcomes we are achieving.
- Strengthen clinical governance and continuously improve quality and safety culture.
- All programs will have a strong practice framework with staff supported to deliver identified outcomes.